What happens if no one receives your order?
For the completion of a customer’s order, Instacart has its Instacart professionals all working towards the completion of the order. However, there can be a situation during which no Instacart professional is available to fulfill the desired order. At such times, Instacart cancels the order and refunds the payment if made any. Even though this is a rare situation one can experience. Knowing every possible circumstance with any platform is an important part to save ourselves from fraud.
How does Instacart work?
Instacart is an online platform enabling its users to order groceries for home delivery.
It allows two different options for the users to get their orders.
The First can be to self-pick the order from preselected places, or the other option is to receive the delivery at home.
With the selection of the second option, the whole shopping process is carried out by Instacart professionals.
Instacart professionals are responsible for carrying out the whole process of buying all the products as per the customer’s requirements.
Whenever an order is placed through the application of Instacart. The order is then transferred to the nearest instacart professional.
Instacart professionals are given the choice of either selecting the order and starting working on it or they can reject the order.
In case of not accepting the order, the order is passed on to some other Instacart professional to work for.
Once an order is confirmed, then the whole shopping process begins with the help of Instacart professionals and an Instacart application to help with the directions.
What happens if the required product is not available at the Store?
Witnessing a tricky situation where a required product is not in stock can be a real headache for both the customer and Instacart professionals. Anyway, there are precise guidelines made available by Instacart to help out both sides.
For the Instacart professional, they can choose to have a conversation through a call with the customer to know about their preference. Or, if the discussion is unavailable, Instacart professionals can exchange the needed product with a similar commodity if available. Or, while delivering the products, they can have a direct conversation with customers related to the exchange of products.
For customers, they do have the option of voicing out their second preference while conversing with the Instacart professional. Or they can decline the exchanged product at their doorstep. Clients can expect to get a refund for the exchanged product only in the condition when the ordered item is not available for purchase.
Can customers cancel the already placed orders?
Yes, cancellation of an order is allowed by Instacart. However, if the order has been canceled before any process is made full a refund can be guaranteed. However, once the Instacart professional has started with grocery shopping, then there are particular charges applicable on canceled orders also. In simple terms, orders can be canceled at any time. However, if the Instacart professional has not yet been allocated with your product list, then a full refund can be expected. Or, if the shopper has already been assigned with your list and has started with the shopping, then some predefined fees will be applied on the cancel order also.
Are products provided by Instacart at the same price as a Shop?
Instacart is known to exclaim that the products given by Instacart are of the same price as that available in shops. However, there can be some changes seen in the price tag of Instacart shopped products and normal products available in the shop. It is estimated that there is a difference of about a 3% increment in Instacart shopped products. This is not at all seen in every product purchased through Instacart. But it is observed in a few products.
Wrap-up:
Instacart is an online service providing platform especially for grocery and medicine-related products. It allows its user to send their shopping list to Instacart to avail the facility of having orders delivered at their doorstep. With a service like Instacart, there can be many issues faced by both the customer and the delivery person. A few of the related questions are explained above with their relevant solutions.
